The provision of goods and services by Glowdrops is subject to availability. In cases of unavailability, Glowdrops will contact you with options.
An order can be canceled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can be canceled before the orders have been dispatched by Glowdrops.
If a product is damaged or broken when you receive it, you must inform Glowdrops within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
All products are sold with a 7-day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason for dissatisfaction and we will refund you the value of the product.
If you receive the wrong product you must contact Glowdrops withing one working day. If our system reveals that the order was incorrectly picked by our packaging team, we will arrange to swap the wrong product for the one actually ordered on our account.